FAQ – PESCA

FREE SHIPPING UPON ANY PURCHASE

FAQs

NATURAL INGREDIENTS THAT MAY BE USED IN OXYGEN SKINCARE PRODUCTS

HOW DO I MAKE A PURCHASE?

Please use the main category navigations located at the top of the page to assist you through our online shop, or you can choose to shop by brand. If you’re looking for a specific product or brand, you can use the search bar. Once you have decided what you would like to purchase, click on the 'Add to bag' button, then press 'Checkout' to complete your order. You can enter any gift cards or promo codes at this point, plus select your delivery and payment options. ‍ You can review your selected items in several ways. Use the shopping bag icon in the top right corner of the page to view a list of what’s in your bag. There is a button at the bottom of this drop down where you can proceed to checkout or view/amend your basket.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

WHAT ARE YOUR DELIVERY CHARGES FOR LOCAL DELIVERY (HONG KONG)?

We currently provide FREE delivery on all orders of purchase with the delivery address located in Hong Kong. Any additional surcharge will be borne by us too.

IS THERE ANY MINIMUM CHARGE FOR FREE DELIVERY?

We are happy to provide FREE delivery no matter how much you spend. Our main concept is to share good products with you by offering you good online shopping experience.

WHICH DELIVERY COMPANY DO YOU USE?

We use a large network of couriers to deliver goods from PESCA to Hong Kong, Macau and China. We choose the most appropriate courier depending on the size and weight of your order.

IS IT POSSIBLE TO USE EFLOCKER TO RECEIVE THE GOODS?

You can select your appropriate EF LOCKER locations for picking up the goods. The list of EF LOCKERS is shown during checkout.

WILL I HAVE TO SIGN FOR MY DELVIVERY?

For security reasons, parcels may require a signature on receipt. If you will not be at home during normal office hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel. We are unable to deliver to PO Boxes.

CAN SOMEONE ELSE SIGN FOR MY DELIVERY?

Yes, anyone at the specified delivery address can sign for the goods.

DO YOU SHIP INTERNATIONALLY APART FROM HONG KONG, MACAU AND CHINA?

We unfortunately do not provide shipping to other countries other than the regions Hong Kong SAR, the Macau SAR and China.

DO YOU SELL AT ONLINE SUPERMARKETS?

We currently also selling at HKTV MALL. @https://www.hktvmall.com/hktv/zh/main/PESCA/s/S6046001

WHAT OTHER PHYSICAL DISTIRBUTION CHANNELS THAT YOU HAVE?

We have stockists in both Cental and Tsim Sha Tsui.

WHAT IS THE ADDRESS OF TST DISTRIBUTING CHANNELS?

Shop: THE NEXT DOOR Shop 201, 2/F, K11 Natural Zone, K11, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong

WHAT IS THE ADDRESS OF CENTRAL DISTRIBUTING CHANNELS?

CHAIN'S MEDICARE CENTRE: Address: 15F, Regent Centre, 88 Queen's Road Central, Central, Hong Kong

ORGANIC ALOE EXTRACT - ALOE BARBADENSIS

Derived from the inner leaf juice of the aloe plant. Rich in long chain polysaccharides and an abundance of essential minerals, vitamins, amino acids and protein lipids, it is proven to possess health sustaining properties that internally, help maintain digestion, promote vitality, support the immune system and externally sooth and aid in the repair of skin cells.

ORGANIC APPLE EXTRACT – MALUS DOMESTICA

Apple extract delivers the complete health benefits of a spectrum of apple antioxidants, including the important fruit skin polyphenols. It nourishes, soothes the irritation of dry skin, gently cleanses oily skin, protects against sunlight. It contains powerful skin calming agents, ursolic acid and quercetin, will inhibit 5-lipoxygenase and cyclooxygenase, and helps prevent the appearance of wrinkles and restores youthful appearance to skin.

ORGANIC APRICOT OIL – PRUNUS ARMENIACA

Rich in essential fatty acids like oleic and linoleic acid, apricot kernel oil is high in vitamin A. Since it easily penetrates the skin, it is good oil for prematurely aged, dry or irritated skin. The excellent softening and moisturizing properties is great for face, hands and hair. Vitamins A & C are good for mature dry or sensitive skin. The apricot kernel oil helps skin retain elasticity, clarity, and suppleness.

ORGANIC APRICOT OIL – PRUNUS ARMENIACA

Very high in oleic fatty acid and sterolins. Contains vitamins A D & C and is penetrating, easily absorbed by the skin. Known to accelerate healing, recommended for chronic dry skin conditions as a restorative.

ORGANIC CUCUMBER EXTRACT – CUCUMIS SATIVUS

Derived from the seeds and fruit, Cucumber soothes and cools the irritation of dry skin, astringent, relieves itching due to dry skin, refreshes, and helps the skin to retain water.

ORGANIC CAMELIA OIL – SINENSIS

Cold pressed from the seeds of the camellia tree (Camellia oleifera). Camellia Oil is said to be the ancient beauty secret of the geishas, creating the smoothness of their skin and the sheen of the samurai hairstyles. It has been recognized for centuries in Eastern Asia for its highly restorative and rejuvenating effect on skin.

ORGANIC GLYCERINE – GLYCEROL

Vegetable product used as a means of improving smoothness, providing lubrication and as a humectant

ORGANIC GUAR GUM

Guar gum are the most frequently used gums in gluten-free recipes and gluten-free products.

ORGANIC HOP EXTRACT – HUMULUS LUPULUS

Used for skin toning and dark spots. A high performance botanical hop that keeps skin soft and supple and delays the aging process. A great extract for calming reddened skin.

ORGANIC JOJOBA OIL – SIMMONDSIA CHINENIS

The jojoba wax is extracted from the seed. It is the lightest/finest of oils, and is similar to human sebum. Jojoba has excellent moisturising and protective effects on the skin.

ORGANIC KIWIFRUIT EXTRACT – ACTINIDIA DELICIOSA

Kiwifruit is a fabulous source of vitamin C, potassium and provides powerful antioxidant protection for the skin.

ORGANIC LAVENDER OIL – LAVANDULA OFFICINALIS

Apart from its well-known calming effect this scent has on us, lavender oil can be used as an antiseptic and soother when applied to the skin.

ORGANIC RASPBERRY WATER – RUBUS IDAEUS

Raspberries have significantly high levels of phenolic flavonoid phytochemicals such as anthocyanins, ellagic acid (tannin), quercetin, gallic acid, cyanidins, pelargonidins, catechins, kaempferol and salicylic acid. Scientific studies show that these antioxidant compounds in these berries have potential health benefits against free radical damage, aging and skin calming.

ORGANIC ROSEHIP OIL – ROSA RUBIGINOSA

Has scar reduction properties. High in linoleic and linolenic acids. Is high in bio-available vitamin C. Boosts regeneration of the skin and makes it more elastic.

ORGANIC SEAWEED EXTRACT – ASCOPHYLLUM NODOSUM

Extracted from brown seaweed, nearly odourless and tasteless. High levels of anti-oxidants. Helps to reduce secretions from glands in the skin to prevent acne. Improves PH levels of the skin. No known toxicity.

ORGANIC SHEA BUTTER – BUTYROSPERMUM PARKII

Provides protection from the sun. Imparts superior softness to the skin, with anti-microbial, moisturizing, and hydrating properties. Also contains vitamins and allantoin, naturally healing for wrinkles and capillary circulation. Has a nourishing effect and seems to induce a state of self-protection in the cells through its stimulating action on the metabolism. Can help protect against the ultraviolet rays that cause sunburn.

ANNATTO - BIXA ORELLANA

Natural yellow to red colour extracted from the inedible fruit (seeds) of the Achiote shrub.

AQUA

Natural spring water. Helps keep skin supple and reduces dryness.

BENTONITE BEADS

Bentonite Beads are made from natural Bentonite Clay, which has been coloured with pigments and processed to form granules. Their gentle, stimulating exfoliation action is due to the micronised particles which are suspended in the product, creating friction with the skin. It means you will have smooth exfoliation and removal of dead cells, better fragrance dispersion and an aid to carry other ingredients within the product.

CALENDULA OIL - CALENDULA OFFICINALIS

Derived from the marigold plant. Used as a soothing treatment of skin disorders, antiseptic and as a skin calming agent.

CANADIAN WILLOW HERB - EPILOBIUM ANGUSTIFOLIUM

Calming properties, has redness reduction and antibacterial properties and is highly effective in preventing the spread of acne bacteria.

CAPRYL GLUCOSIDE-PLANTACARE 810 UP – CAPRYLYL

Has excellent solubilizing properties, obtained from renewable plant-derived raw materials to synergise foaming and effective cleansing.

CAPRYLYL/CAPRYL GLUCOSIDE

A mild, solubilizing non-ionic surfactant that is obtained from renewable raw materials: fatty alcohols and glucose from vegetable origin. Caprylyl/Capryl Glucoside is a glucose alkyl ether containing 60% active matter that is ECOCERT Certified, preservative free and free of impurities. Ultra-gentle, natural, cleansing, solubilizing foaming agent.

CETYL ALCOHOL (1-HEXADECANOL OR PALMITYL ALCOHOL)

Plant based wax that we use to give the product a richer creamer appearance and texture.

COCONUT OIL – COCOS NUCIFERA

Lauric acid in coconut stays fresh for longer. This also means that coconut oil is packed with antioxidants, along with the medium chain fatty acids that actually help build cells rather than destroy them. This is good news for younger looking skin. Using coconut oil regularly helps build and repair skin, actually slowing down the development of wrinkles and liver spots.

DECYL GLUCOSIDE

A natural, non-ionic surfactant, ideal for all foaming and cleansing products. Obtained from renewable raw materials, through a combination of plant based fatty alcohols (coconut c8-16) and glucose (corn starch). Decyl Glucoside is a mild, and gentle, surfactant and because it does not dry the skin it is ideal for the formulation of personal hygiene and toiletry products.

DEHYDRATACETIC ACID, BENZYL ALCOHOL- GEOGARD 221 (PRESERVATIVE)

Geogard® 221 has global approval for virtually every personal care and cosmetic application. Tests comparing Geogard® 221 versus parabens and paraben blends show higher efficacy across the board and substantially better performance in formulations. Permitted by ECOCERT.

EVENING PRIMROSE OIL - OENOTHERA BIENNIS

Rejuvenating, repairs damaged skin (especially after sun exposure), softens lines and smoothes due to its essential fatty acids.

GLYCEROL STEARATE – GLYCERYL MONOSTEARATE

Is a natural glyceryl ester from stearic acid (glycerin and stearic acid) which offers skin conditioning, moisturization and hydration due to the glycerin component. EcoCert certified.

KIWIFRUIT ENZYME – ACTINIDIN (CRUDE)

Kiwifruit oil is high in Omega 3 this compliments our skincare range beautifully and assists with moisture in the skin. Kiwifruit seed oil contains around 60% of alpha-linolenic acid (ALA), as well as being a rich source of Vitamins C and E.

MANDARIN ESSENTIAL OIL - CITRUS NOBILIS

Cold pressed extraction process. Gentle, refreshing, calming and uplifting. Has antiseptic properties.

MANUKA HONEY ( ACTIVE NZ) - LEPTOSPERMUM SCOPARIUM MEL

NZ Natural manuka honey has low levels of hydrogen peroxide, which is a natural antiseptic. Manuka Honey is an effective antiseptic and can help prevent the spread of bacteria.

NEW ZEALAND SLENDER TREE FERN LEAF EXTRACT - CYATHEA CUMINGLI

For centuries, Maori people used the pulp from young fronds of the Cyathea tree ferns for their wound-healing properties. This extract is able to form an elastic, resistant, and continuous film which tightens the skin immediately. This extract will also improve the skins appearance by fighting skin slackening. Fines lines and winkles are reduced with immediate visible results.

OLIVEUM 1000 - CETEARYL OLIVATE SORBITAN OLIVATE

Emulsifier that helps blend ingredients together, while helping to soften the skin, and gives products a smooth and luxurious feel. Beneficial for sensitive skin, reduces the Trans Epidermal water Loss without solubilising the skins own proteins and lipids.

FAQs

HOW DO I MAKE A PURCHASE?

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

WHAT ARE YOUR DELIVERY CHARGES FOR LOCAL DELIVERY (HONG KONG)?

IS THERE ANY MINIMUM CHARGE FOR FREE DELIVERY?

WHICH DELIVERY COMPANY DO YOU USE?

IS IT POSSIBLE TO USE EFLOCKER TO RECEIVE THE GOODS?

WILL I HAVE TO SIGN FOR MY DELVIVERY?

CAN SOMEONE ELSE SIGN FOR MY DELIVERY?

DO YOU SHIP INTERNATIONALLY APART FROM HONG KONG, MACAU AND CHINA?

DO YOU SELL AT ONLINE SUPERMARKETS?

WHAT OTHER PHYSICAL DISTIRBUTION CHANNELS THAT YOU HAVE?

WHAT IS THE ADDRESS OF TST DISTRIBUTING CHANNELS?

WHAT IS THE ADDRESS OF CENTRAL DISTRIBUTING CHANNELS?

ORGANIC ALOE EXTRACT - ALOE BARBADENSIS

ORGANIC APPLE EXTRACT – MALUS DOMESTICA

ORGANIC APRICOT OIL – PRUNUS ARMENIACA

ORGANIC APRICOT OIL – PRUNUS ARMENIACA

ORGANIC CUCUMBER EXTRACT – CUCUMIS SATIVUS

ORGANIC CAMELIA OIL – SINENSIS

ORGANIC GLYCERINE – GLYCEROL

ORGANIC GUAR GUM

ORGANIC HOP EXTRACT – HUMULUS LUPULUS

ORGANIC JOJOBA OIL – SIMMONDSIA CHINENIS

ORGANIC KIWIFRUIT EXTRACT – ACTINIDIA DELICIOSA

ORGANIC LAVENDER OIL – LAVANDULA OFFICINALIS

ORGANIC RASPBERRY WATER – RUBUS IDAEUS

ORGANIC ROSEHIP OIL – ROSA RUBIGINOSA

ORGANIC SEAWEED EXTRACT – ASCOPHYLLUM NODOSUM

ORGANIC SHEA BUTTER – BUTYROSPERMUM PARKII

ANNATTO - BIXA ORELLANA

AQUA

BENTONITE BEADS

CALENDULA OIL - CALENDULA OFFICINALIS

CANADIAN WILLOW HERB - EPILOBIUM ANGUSTIFOLIUM

CAPRYL GLUCOSIDE-PLANTACARE 810 UP – CAPRYLYL

CAPRYLYL/CAPRYL GLUCOSIDE

CETYL ALCOHOL (1-HEXADECANOL OR PALMITYL ALCOHOL)

COCONUT OIL – COCOS NUCIFERA

DECYL GLUCOSIDE

DEHYDRATACETIC ACID, BENZYL ALCOHOL- GEOGARD 221 (PRESERVATIVE)

EVENING PRIMROSE OIL - OENOTHERA BIENNIS

GLYCEROL STEARATE – GLYCERYL MONOSTEARATE

KIWIFRUIT ENZYME – ACTINIDIN (CRUDE)

MANDARIN ESSENTIAL OIL - CITRUS NOBILIS

MANUKA HONEY ( ACTIVE NZ) - LEPTOSPERMUM SCOPARIUM MEL

NEW ZEALAND SLENDER TREE FERN LEAF EXTRACT - CYATHEA CUMINGLI

OLIVEUM 1000 - CETEARYL OLIVATE SORBITAN OLIVATE

ROSEMARY EXTRACT OIL - ROSMARINUS OFFICINALIS

ROSEMARY OIL EVIOL

SPEARMINT OIL - MENTHA SPICATA

SPIRULINA PLATENSIS EXTRACT - CYANOBACTERIA

TAPIOCA STARCH

VANILLA OIL - VANILLA PLANIFOLIA

VITAMIN E – DL-ALPHA-TOCOPHERYL ACETATE

VOLCANIC ASH – PUMICE

XANTHUM GUM

YLANG YLANG OIL - CANANGA ODORATA